To enhance employee productivity and ensure a hassle-free work environment, HR at HCL Comnet proactively works towards employee goals. e-HR is a comprehensive information tool that stores individual employee information online. Secured through a unique username and password, the online tracker enlists compensation details; leave management, training and development schedules, effort tracker, and account and finance information all available to the employee 24X7 at the click of the mouse.

Smart service desk is a one-of-a-kind HR initiative from HCL Comnet for its employees. This service eliminates the need for an employee to physically go to any department for any problem that he faces.

Smart Service Desk, is a link available on the desktop Intranet, which is accessed by employees in face of any problem. It could be as small as a program to be loaded onto the computer or as critical as certain discrepancy in salary statement. The procedure is very simple - all one has to do is open up a "Trouble Ticket", select the nature of a problem, department it has to be addressed to and then issue it to the appropriate person as specified through selection of either of the 3 types of nature of problem - query, problem or request. This trouble ticket is then sent to the concerned department with copies to that department’s head, who then assigns the problem to a particular person. That person has been allocated a set time limit to address the issue – called closing the trouble-ticket. That window can only be closed if either the person who had raised the problem cancels the request or when the problem has been resolved. The response time is noted which is reflected in his performance reviews. This feature ensures that whatever the problem may be the employee time/ efficiency does not suffer due to hurdles/ problems beyond their control.

Unlike most companies, at HCL Comnet the internal customers are as important as the external customers. Through the Smart Service Desk, HCL Comnet aims to eliminate the need for internal customers to chase up other departments for any problem that they have. It not only increases efficiency but also ensures complete transparency – the underlying corporate philosophy of the company.