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“A
partner should study and understand the need
of the customer and propose the right solution
to them……………..we
have found HCL Comnet doing that always.” |
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“What differentiates
one service provider from the other is the
level of commitment, proactiveness and a desire
to create long-term relationships. Comnet
delivers on all the three grounds!” |
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“No one calls
me anymore saying there is a problem…everything
is going that smooth” |
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“It's a strong
relationship (with HCL Comnet) and I hope
that moving forward, it will strengthen further!" |
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HCL Comnet has
been very effective. They met all our expectations,
stringent schedules and implemented the entire
project in less than 8 months. They have certainly
displayed immense expertise in this domain.
And for us, it’s a win-win situation.
" |
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"…The
growth of this organization (HCL Comnet) and
its expanse of service offerings has continued
to impress me" |
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"…We
have worked closely with HCL Comnet in two
areas – security and networks. In both
these areas HCL Comnet has provided us with
audit services and the document which has
come out of this exercise is an excellent
one covering the entire set-up of the Govt
of AP." |
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Traditionally,
I feel service by Indian organizations is
not very good. Abroad we get much better service.
But HCL Comnet is very close to international
standards. |
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HCL Comnet has
really lived up to our expectations. A very,
very close liaison and contact has been established
at all the levels right form the CEO to the
operating level. The progress of project has
been monitored at both the ends both by us
as well as by top executives in their company
and therefore the probability of any slippage
or delay is out of question. I am confident
that post implementation their after sales
service will be equally good. |
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“Comnet provides
integrated solutions, they have tie-ups with
renowned names in the industry and understand
this market inside- out. "
"...Their
expertise is aptly reflected in their high
quality solutions and international service
support standards." |
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“Comnet has really
lived up to our expectations. It's been so
far so good! Infact I must mention here that
their Leased Lines management too has been
very good and has saved us a lot of sleepless
nights”. |
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Besides superior technology and field expertise
HCL Comnet's relationship building and constant
cooperative approach has been quite unique.
… We value this relationship and want it
to work for a long time to come |
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The kind of back-up
support, expertise and technology HCL Comnet
has in place was definitely a winner; the
costing is also very comfortable. They are
a very reliable partner and made me feel confident
of a good delivery.
…I am totally
satisfied with Comnet's services. I have never
had any complaints on any issue so far and
am very impressed with their work! |
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“I am totally satisfied
with Comnet's services.
…I would
say it's their responsiveness! Every time
we've had a problem HCL Comnet has been quick
to resolve it. That is why we now look up
to them as our one-stop solution provider. |
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…When we chose Comnet we
basically looked at the expertise that they
had and that they demonstrated not merely
talked of! HCL Comnet has been one of the
pioneers in network management; many others
have come in much later so it had that first-mover
advantage on its side as well.
…I would say that their Network Management
services per se are quite unique and they
have really come to a maturity level today.
That's something that many other companies
in the market are only trying right now
and I don't know when they'll reach that
level! |
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Basically we evaluated
a number of vendors for the jobs and finally
settled for Comnet on the basis of their technical
competency and expertise. Also the earlier
projects that Comnet had done in the field
convinced us of their capabilities and expertise. |
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“… The way we go
about choosing service providers for Government
Institution like ours is by first isolating
the best technical solutions and then judging
them on the cost parameters. In Comnet's case
our technical committee rated them as the
most appropriate technical solution, plus
the fact that they had comfortable costing
too, made them the best bet for this job”. |
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…Comnet finally
won our account on the basis of sheer merit
and the techno-commercial standards, validated
by a third party consisting of some experts.
…We have very special relations with HCL
Comnet and then they operate from NSE. We
always look at them as an extension of the
NSE family. |
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…They have delivered
what they promised so that proves it! As an
organization we are very happy with Comnet,
with their project handling; indeed they have
done a good job.
…Today we are glad
that we chose HCL Comnet as a service provider
and long-time partner. |
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“We found that
most of the satellite companies just didn’t
have the ability to set up the number of sites
we required in the time frame we wanted. But
Comnet seemed to be very comfortable with
both the technology and the stringent time
frame requirements” “...There weren’t many
vendors who could provide that kind of technology
with the comfort that Comnet did. And, therefore
we decided to take this solution from them.
“We found Comnet to be very impressive
and aggressive” |
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HCL Comnet has
brought to the desk a different kind of
professionalism… The way they work with
us has been extremely impressive. Instances
like the satellite failure and shifting
of the Hub etc. prove the point. During
these incidents the Comnet team worked with
us day and night to put the network back
on track without bothering about the commercials
etc. at all. Their focus was very clear,
there is a job to be done and lets do that
first before bothering about anything else…so
instances such as these give a totally new
dimension to professionalism!
…Doing very good work! Keep it going! |
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The overall experience
with Comnet has been extremely good especially
with reference to our Mumbai center, which
interacts with Comnet on a regular basis for
technical assistance as well as other services… |
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“HCL Comnet’s customer
references and market credibility was much
higher that that of its competitors - we were,
infact, very impressed by the work they had
done for the NSE network- and that’s why we
preferred them as our choice for a network
management partner”. |
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…We found that
most of the satellite companies just didn’t
have the ability to set up the number of sites
we required in the time frame we wanted. Comnet
seemed to be very comfortable with both the
technology and the stringent time-frame requirements.
Also, we found Comnet to be very aggressive…
Thus, they were the best bet for us. |
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“…I feel their
remote management services from the perspective
of technology are really at par with the best.
Infact, some of their value-added services
definitely give them a defined edge! The service
interface is not only user-friendly; it also
provides pertinent details drilling down to
even. |
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“HCL Comnet’s technology
is very good and they have technical alliances
with global satellite technology leaders like
Gilat etc. Their technical expertise, Hub
infrastructure etc. make them a very important
player in this field.
…I think in
terms of technology, the strength of HCL Comnet
lies in providing excellent services, Comnet
has an extremely good network we just need
to make sure to keep that going!” |
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“All said and done,
I think our campus-networking project implemented
by HCL Comnet was one of the fastest implementation
of a project of this size. We had everything
in place in a span of merely 10 months!” |
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“We were decided
on finding one single point of contact. That
is one prime reason why we chose HCL Comnet,
as it fitted the bill very well. Secondly,
the fact that HCL Comnet is an established
networking company also helped, as we didn’t
want to work with a company, which ALSO does
networking!
...They are the best suitable partners for
us”. |
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Comnet's workforce
has the best skill sets; they are a single
window solution provider for all network related
issues. One thing particularly good about
Comnet has been that throughout the changing
phases of technology they have kept themselves
abreast with the latest trends. They have
gone all out and invested in emerging areas
without worrying about the dent on revenues,
only because they are singularly focused on
providing the best to their customers. |
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I think what has
been admirable is the fact that they brought
in a lot of knowledge about technology, about
the way business can benefit from various
new technologies, I think these two services
(web monitoring and SmartManage) implemented
by Comnet had their share of initial problems,
but people at Comnet stuck to the task and
made sure whatever tweaking had to be done,
got done. So all said and done, I think they
are a very competent and competitive team. |
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…HCL Comnet with
its huge spread, seemed to be the perfect
option, Secondly, when we looked around to
find a partner for NOC services, we found
that HCL had one of the best NOC set-ups.
Recently a couple of other players have come
into the market, but HCL still has the best
infrastructure. |
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IIT providing education
and comnet providing technology,I think their
can no better proposition,Its simply a win-win
situation for all! |
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“Undoubtedly HCL
Comnet has a very favourable reputation in
the market as far as the value-added services
are concerned.
Our reasons for partnering with HCL Comnet:
- it’s a very trusted name in the Industry.
- infrastructure and scale of services
- excellent relationship
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HCL
Comnet has been a very, very good partner.
We evaluated 4 vendors to carry out our
network-building exercise. The decision
turned into Comnet’s favour as it showed
capability to implement a hybrid network
with a mix of Leased Lines and Vsats. In
addition we also saw that Comnet had the
capability of liasoning with DoT and VSNL
to ensure last mile connectivity.
I think the remote management services
that are available from HCL Comnet’s OMC
are fairly unique. |
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HCL Comnet emerged
as a frontrunner for two reasons – one because
of their extensive experience of the NSE
network which ensured that their people
were very well versed with running a real-time
trading application; secondly they also
proved their mettle when it came to testing
our internal applications which they were
the only vendor to carry out successfully.
Technical support has been very good.
Considering the criticality of our applications
they have actively participated and immediately
attended to any problems that have arisen. |
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We knew that HCL Comnet had done a major
project for SBI, so that was a good refernce
point; secondly HCL Comnet is also one of
the major Vsat players in the country
We are very satisfied with Comnet’s
technical support. |
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HCL Comnet’s NOC
is simply world class!
At the end of the day it was a combination
of people, technology and price that tilted
the scale in Comnet’s favour.
When I was front-ending this area whenever
we had a problem, the response was fantastic…
glitches happen but the attitude displayed
by the team to get together and committedly
handle that was very admirable. |
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The high points
of HCL Comnet have been the technical expertise
of its people… I’ll rate HCL Comnet as very,
very good!
When we wanted to know the bandwidth utilization
trends of our network we contacted HCL Comnet
for their monitoring device SmartManage…it
has really given us a holistic picture of
bandwidth utilization per application, which
has proved to be quite useful. |
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Chandan Dasgupta, GM (MIS), TIL
